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The RevOps Guide to CRM Data Hygiene

Duplicate contacts, stale titles, and rotting phone numbers cost the average B2B org $15K/rep/year. Here's the RevOps playbook to fix it.

PS
Priya Shah
Head of Data, Prospct.io
May 18, 2026 9 min read
Table of contents3

Bad CRM data isn't a hygiene problem — it's a revenue leak. A 2026 Forrester study pegged the cost at $15,000 per rep per year in wasted cycles. This is the fix.

Start with an identity audit

Every RevOps engagement starts by running the entire contact database through an identity graph. Merge duplicates, retire dead records, and re-enrich the survivors.

Continuous enrichment beats batch

Batch enrichment jobs go stale in weeks. Prospct's continuous enrichment updates records on every signal change — job change, promotion, or email revocation.

Data-quality gates

No lead enters an outbound sequence without a verified email + confirmed title in the last 30 days. This single rule cut bounce rates by 4× at Ramp.

Tags:RevOpsCRMData Hygiene
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